Customer service can be basically divided into manual customer service and electronic customer service, among which manual customer service can be subdivided into three categories: text customer service, video customer service and voice customer service. Text customer service refers to Client Server mainly in the form of typing chat; video customer service refers to Client Server mainly in the form of voice and video;

Voice customer service refers to customer service primarily in the form of mobile phones.

Based on the rapid development of Tencent WeChat, WeChat customer service, as a brand-new Client Server method, has already appeared in the customer service market. WeChat customer service relies on WeChat's exquisite technical conditions and integrates all the functions of text customer service, video customer service and voice customer service. It has unparalleled advantages, so it has been well received by the market.