Sourcing questions
FAQ
Ordering, samples, private label, packaging, inspection and shipping, answered in plain language.
1What types of tools and hardware products do you offer?
We supply a full range of hand tools, power tools and hardware accessories - including screwdriver and socket sets, wrenches, cordless drills, impact wrenches, and organized tool kits for both professional and DIY users.
2Can you customize tools with our logo and branding?
Yes. We provide complete OEM/ODM services: your logo laser-engraved or printed on tool bodies, custom color schemes, branded packaging, and user manuals in your language.
3What is your minimum order quantity (MOQ)?
The standard MOQ is 100-200 units per model depending on the product line. For customized colors, logos or packaging the MOQ is usually 500 sets.
4Can I get a sample before placing a bulk order?
Absolutely. Samples of standard models are available from stock and normally ship within 3-5 days by express. Sample cost and freight are paid by the buyer and can be deducted from the formal order.
5How long does production and delivery take?
Standard production lead time is 25-35 days after deposit and confirmation of all details. Customized orders may need 35-45 days. Sea freight to major ports takes an additional 20-35 days.
6How do you ensure tool quality and reliability?
Every tool passes torque testing, drop testing and function inspection before packing. Metal parts are made from CR-V / S2 steel, housings from reinforced ABS, and each kit is verified against its BOM.
7How are the tools packed and shipped?
Each tool or set is packed in a color box or blow-molded case with foam protection; cartons are palletized on request. We optimize carton dimensions for efficient container loading.
8What information do you need for an accurate quotation?
Please tell us the models or specifications you need (e.g. a 12V cordless drill or a 65-piece screwdriver set), order quantity, destination port, and any customization requirements.
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