Sourcing questions
FAQ
Formats, payment systems, voltages, lead times, spare parts and shipping, answered in plain language.
1What types of basketball arcade machines do you offer?
We manufacture coin, card and ticket basketball arcade machines in single-play, head-to-head, linked-bank, compact and outdoor formats. Cabinets include steel frame, playfield glass, digital scoreboard, payment system and electronics, with options for your market and branding.
2Can you customize the machines with our logo and branding?
Yes. We provide OEM/private-label service: your logo on the cabinet and backboard, custom colors and artwork, branded packaging, user manuals in your language, and settings such as difficulty, pricing and game language tuned to your venue.
3What is your minimum order quantity (MOQ)?
The standard MOQ is 10-20 units per model. For custom colors, logo or packaging the MOQ is usually 50 units. Mixed-model container orders are welcome, and we help you combine machines to fill a 20ft or 40ft container.
4Can I get a sample before placing a bulk order?
Yes. Standard models are available from stock and normally ship within 3-5 days by express. Sample cost and freight are paid in advance and refunded against your first bulk order. Customized samples take about 7-15 days.
5How long does production and delivery take?
Standard lead time is 25-35 days after deposit and confirmation of all details. Customized orders may need 35-45 days. Sea freight transit time depends on your port; we arrange FOB, CIF or door-to-door delivery as required.
6How do you ensure machine quality and reliability?
Every cabinet passes steel-frame and glazing inspection, scoring-accuracy and ball-return testing, and electrical safety checks before packing. We run continuous burn-in in the workshop and hold ISO 9001 quality management; machines carry CE certification.
7How are the machines packed and shipped?
Each unit is crated with foam and corner protection, palletized on request. We optimize crate dimensions for container loading and supply full shipping documents including packing list, invoice, certificate of origin and any compliance documents your destination requires.
8What information do you need for an accurate quotation?
Please tell us the cabinet format (single-play, head-to-head, linked bank, compact or outdoor), payment system (coin, card, ticket or free play), quantity, destination market and voltage, plus any branding or artwork. We normally send a detailed quotation within one business day.
No Data Available
Question not covered?
Send it with your cabinet format and market. A sales engineer replies within one business day.