Privacy Policy

Last updated: October 2026

1. Scope of this policy

This policy explains how we handle personal data collected through this website and through the enquiries, quotations and orders that follow from it. It applies to the site itself and to correspondence with our sales and technical teams.

2. Information we collect

• Contact details you send us — name, company, email address, telephone number, country
• Enquiry details — the products, grades, quantities and delivery terms you ask about
• Order and shipping information needed to fulfil an agreed sale
• Technical data you choose to share, such as a specification, a target assay or a sample request
• Website usage data — pages viewed, approximate location, device and browser type

3. How we use it

• To answer enquiries and prepare quotations that match your specification
• To process orders and arrange packing, documentation and shipment
• To keep the records required for quality, customs and accounting purposes
• To improve this website and the way our product information is presented

4. Cookies and similar technologies

This site uses cookies and local storage to remember your language and cookie preference and to measure how the site is used. You can clear the stored choice at any time from the cookie control on this page, and you can block or delete cookies in your browser settings. Blocking cookies does not stop you reading the site or contacting us.

5. Sharing and disclosure

We do not sell personal data. Information is shared only where it is needed to complete your request — with logistics providers, customs brokers, testing laboratories and documentation services involved in a shipment — or where we are required to disclose it by law.

6. International transfers

Because we supply internationally, an enquiry or order may involve transferring data to the country from which the goods are produced or shipped. Where that happens, the transfer is limited to what the enquiry or order requires.

7. Retention

Enquiry correspondence is kept for as long as it is needed to serve you and to follow up on the technical details discussed. Order, quality and shipping records are retained for the period required by applicable commercial, customs and accounting rules.

8. Security

Access to enquiry and order data is limited to the staff who need it to do their work. We use access controls and routine backups, and we do not publish customer specifications or contact details.

9. Your rights

You may ask what personal data we hold about you, ask for it to be corrected, ask for it to be deleted where we are not required to keep it, and object to its use for direct marketing. Requests can be sent to the privacy contact shown on this page.

10. Children

This website is intended for business use. We do not knowingly collect personal data from children.

11. Changes to this policy

If this policy changes, the revised version will be published on this page with a new “last updated” date.

12. Contact

Questions about this policy, or a request to access, correct or delete your data, can be sent to the privacy contact listed at the top of this page.